Return Policy
1. Eligibility for Returns
We want you to be satisfied with your purchase. If you are not completely happy, you may return items within 30 days of receipt for a full refund or exchange. To be eligible for a return, the item must be:
- Unworn, unwashed, and in its original condition.
- In its original packaging, with all tags attached.
- Accompanied by a valid receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Customized or personalized products.
- Final sale or clearance items.
3. Return Process
To initiate a return:
- Request a Return Authorization: Contact our customer service team at support@apmarket.com to request a return authorization. Please include your order number, item details, and reason for return.
- Ship Your Return: Once you receive your return authorization, carefully package the item(s) and ship them to the address provided by our customer service team. Please ensure that the return shipping is pre-paid, as we do not cover return shipping costs.
4. Refunds and Exchanges
- Refunds: Once we receive and inspect your returned item(s), we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear on your statement.
- Exchanges: If you prefer an exchange, please indicate the desired item in your return request. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@apmarket.com with your order number and photos of the issue. We will provide instructions for returning the item and offer a replacement or refund at no additional cost.
6. Contact Us
For any questions or assistance with returns, please reach out to our customer service team